Job title: Lead - Global Workday Service Management
Location: Hyderabad
Job Type: Fulltime/Permanent
We are seeking a seasoned Workday Operational Services Lead to spearhead and manage a team of Specialists dedicated to delivering exceptional support to P&C Stakeholders. This pivotal role is responsible for ensuring the timely resolution of intricate issues, fostering collaboration with cross-functional teams, and driving service excellence. The ideal candidate will possess robust troubleshooting skills, substantial leadership experience, and a steadfast commitment to enhancing support processes. This position entails managing a team of Support & Expertise Specialists.
Main responsibilities:
Leadership:
Very strong communication skill, and senior stake holder management
Provide direction and guidance to a team of specialists, overseeing their activities to ensure adherence to KPIs and SLAs.
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