Support lead generation and conversion with precision. This role is great for tech-savvy individuals who love optimizing systems.



Responsibilities:



Manage leads and the CRM.

Report issues with CRM by calling the hotline.

Answer CRM-related questions from agents and provide training if needed.

Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.

Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)

Build follow-up process for the agents.

Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.

Re-assigning leads to an agent once appointment is set.

Daily monitoring of agent activity.

Keep track of completed tasks and goals to measure lead conversion ratio and meet performance...