Drive innovation in public safety technology as the Lead for Telephony Solutions Deployment at Versaterm, focusing on NG911. This role is central to managing critical telephony implementations and escalations.
In this senior position, you will be responsible for guiding technical resources while fostering continuous improvement within a specialized team. Collaborate closely on deployments involving complex telephony systems in high-stakes environments, ensuring success and adherence to NG911 standards.
Key Responsibilities:
• Coordinate and supervise Level 2 and 3 technical teams
• Oversee deployments from initial designs through to go-live
• Ensure technical feasibility and quality control during projects
• Diagnose critical technical issues and manage escalations
• Contribute to continuous documentation and best practices
Requirements:
• ICT diploma or equivalent experience
• 8-12 years in mission-critical VoIP environments
• Leadership experience wit...