Lead Delivery Manager - Loyalty
Waterloo - Hybrid Working
Full Time
Fixed Term Contract (12 Months)
Grade 5

As a Lead Delivery Manager in Technology, you will lead the delivery of the Customer First Loyalty Programme, a high-value, complex initiative spanning digital identity, loyalty, personalisation, and omnichannel customer engagement.

You will partner closely with business and commercial stakeholders to translate customer and commercial needs into high-quality, scalable technology outcomes. You will be accountable for delivering against agreed scope, schedule, budget, and quality, including effective change and release management to ensure successful deployment into live environments. You will also ensure strong financial control and value delivery across the programme, while actively managing risks, issues, and dependencies across a complex delivery landscape.

Operating across matrix teams and third-party partners, you will drive align...