Become a Lead Customer Service Expert at FedEx, where you'll tackle complex inquiries and mentor team members. This position blends leadership with high-level customer interactions.
In this interview position, you’ll assist management in enhancing customer service efficiency, providing insight on service features and policies. Your leadership will model exceptional behavior in conflict resolution and communication. Strive to improve operations while maximizing sales opportunities.
Key Responsibilities:
• Participate in administrative and service operations
• Act as mentor for handling difficult customer inquiries
• Assist in monitoring and optimizing customer services
• Promote effective communication and leadership practices
• Generate incremental sales revenue where possible
Requirements:
• High School Diploma or GED Equivalent
• Minimum 6 months of FedEx customer service experience
• Basic skills in Microsoft Word and Excel
• Ability to lift and m...