Commissionaires Ottawa seeks a Background Screening Supervisor to manage its ID Services team in Ottawa. Ensure professional service delivery through effective team leadership and operational management.
As a supervisor, you'll guide a team of 10-12 agents in providing identity verification and background checks. You'll balance workloads, support agent development, and maintain quality service standards. Your expertise will help resolve client issues while managing day-to-day operations in a dynamic environment.
Key Responsibilities:
• Mentor Background Screening Agents with hands-on coaching
• Manage daily schedules and client interactions efficiently
• Conduct performance reviews and training development
• Serve as the first point for escalated client issues
• Maintain compliance with fingerprint quality standards
Requirements:
• Secret security clearance or ability to acquire it
• Bilingual in English and French preferred
• Proven leadership experie...