As a Lead Agent – Ocean Export, you will support the Supervisor and Manager in running daily operations, ensuring the smooth and timely movement of freight while delivering excellent customer service.

You will also play a key role in guiding the team, driving efficiency, and maintaining strong relationships with customers.

Operations

• Ensure smooth and timely processing of ocean export shipments
• Prepare and verify export documentation
• Manage accurate data entry, billing, and job costing
• Coordinate shipments with customers and meet service expectations
• Monitor shipments to ensure customer satisfaction
• Follow customer SOPs and company procedures
• Identify opportunities to improve processes and efficiency

Team & Performance

• Support workload distribution within the team
• Monitor workboards and ensure KPIs are met
• Guide ...