Elevate your career as a PEGA L3 Support Engineer, focusing on end-to-end incident resolutions with a keen eye on technical analysis. Utilize advanced tools like ServiceNow and Splunk for effective issue management.
In this role, you will take ownership of critical L3 incidents, ensuring root cause analysis and closure within predetermined SLAs. Your technical expertise will shine as you analyze integrations, Spring Boot services, and database layers while also supporting application health and monitoring batch jobs.
Key Responsibilities:
• Own L3 incident resolution via ServiceNow and RCA
• Perform technical analysis across Pega and Spring Boot
• Utilize Splunk for log correlation and triage
• Monitor application health and batch processes
• Support dependency mapping with Dynatrace/DataDog
Requirements:
• Proficient in incident management within SLAs
• Experience with Pega, Spring Boot, and integrations
• Familiar with log analysis tools like Splunk