Mandatory Skills:

1. Windows OS, hardware Troubleshooting.
2. ITSM(ServiceNow, Remedy, etc.).
3. Installation and Configuration of desktops, laptops, mobile devices, printer and associated Peripherals and related Software.
4. End user support.
5. Ticket resolution.
6. Technical support, incident & problem management.
7. Knowledge on- Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi‑Fi Configuration, Application Software Configuration, VOIP Phone, Software installations, Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall, O365

Key Responsibilities:

Provide break/fix support for desktops, laptops, and peripherals

Re-image devices and reinstall/configure applications as needed

Troubleshoot Windows OS, hardware, and enterprise applications

Coordinate with third-party vendors for escalations and hardware replacements

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