L2 Team Lead

Company

Thales

Location

singapore, singapore

Type

Full-time

            KEY ACTIVITIES AND RESPONSIBILITIES   As a Level 2 Team Lead, you are accountable for:   Operational Support   Lead and coordinate level 2 support operations for mission‑critical applications and infrastructure 
Provide troubleshooting and diagnostics for incidents escalated from level 1 
Ensure adherence to SLA, system availability 
 Incident & Problem Management   Act as incident manager for P1/P2 issues 
Coordinate resolution and communications 
Perform root cause analysis and recommend permanent fixes 
Escalate unresolved issues that required software coding to Level 3 or engineering teams 
 Change Management   Perform operational impact assessment 
Part of the CAB to review and approve change 
Pre‑Change Preparation such as review Change Request and Release Plan 
Supervise post‑change producti...
        

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L2 Team Lead

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