Job Title: L2 Technical support

Location: Belvidere, NJ

Duration: 12 Months



Role Overview

We are seeking a skilled L2 Support Engineer to provide advanced technical support across end-user systems, applications, and infrastructure components. The role involves troubleshooting complex issues, supporting enterprise tools, and ensuring seamless IT operations while collaborating with L1 and L3 teams.


Key Responsibilities

• Provide second-level technical support for escalated incidents and service requests


• Troubleshoot issues related to Windows/Mac systems, Office 365, and enterprise applications


• Manage Active Directory (user accounts, permissions, group policies)


• Support email systems, collaboration tools (Teams, Zoom, WebEx)
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