L2 Support Operations Specialist

Client: Drivemode

Location: Mt. View, CA (5 days onsite)

Duration: 6 - Months

Work Schedule

Onsite Role: 5 days onsite in Mountain View, CA

Office Hours: 10am - 7pm

This isn't a Help Desk / Desktop support type of role. I know it can seem that way.

This is more of a Product Support role, supporting product, mobile app. The Client has an app, a lot of tickets coming in are non-technical and more product focused, rather mobile app/ product app. He triages to right person/group.

• Managed and triaged incoming service requests and incident tickets using Jira, ensuring accurate severity classification and proper routing to engineering, DevOps, or operations teams.
• Supported SaaS and mobile application...