To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem tickets, support system maintenance and document knowledge base to shift demand to level 1 production support.
To provide support during end‑of‑day batch run.
To work with various stakeholders (e.g., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support) to resolve major incidents.
To work with various stakeholders (e.g., service automation, level 2 (group) and level 3 production support) to implement application monitoring, reporting and dashboards.