Service Recovery provides IT application services for the Bank. We leverage best practices in business solutions delivery, design and development to meet the Bank's vision and business objectives.

Our strategy is primarily driven by the long‑term and short‑term business strategies and objectives of the Bank. Our strategic focus is to align IT with the Business, create flexibility and capacity in IT infrastructure, and consolidate for scale, time to market, and risk management.

The specialized Group Applications Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issues raised, and respond to users with feasible workarounds. The role includes closely following and monitoring issues from investigation, passing relevant details to SME & Development teams, clarifying user queries, ensuring system availability as per SLA across countries for multiple applications and interfaces, performing schedule...