Job Summary
We are hiring an L2 Support Engineer with production support experience. This role requires hands-on troubleshooting in live environments, deep understanding of distributed systems, and the ability to resolve critical incidents under pressure.

Mandatory Skills (Strictly Required)

Application Support (L2):

Minimum 3–5+ years in

production support roles
REST APIs & Microservices:

Minimum

1+ year real-time troubleshooting experience
Monitoring & Logging Tools:

Hands-on experience with at least one:
Splunk
Kibana
Datadog
AWS CloudWatch
AWS Cloud:

Practical experience in:
Log analysis (CloudWatch)
Basic service understanding (EC2, Lambda, S3, etc.)
Incident Management:

Proven experience in:
RCA (Root Cause Analysis)
Production issue resolution within SLA
Handling P1/P2 incidents

Key Responsibilities
Provide L2 support for payment systems in produ...