Engage vendor support (TAC cases, conference calls) and drive issues to resolution within SLA targets, including coordinating with L3 engineers where required.
Monitor network alerts, perform system diagnosis, and take corrective action proactively before customer impact.
Provide hardware and software break‑fix support for business‑critical systems across retail, hospitality, healthcare, government, and financial sector customers.
Troubleshoot issues reported by managed‑service agents and deliver tech refresh projects for enterprise and g...