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L2 Application Support Engineer

Company

Rapsys Technologies Pte Ltd.

Location

Singapore, Singapore

Type

FULLTIME

๐ŸŒŸ We're Hiring: L2 Application Support Engineer! ๐ŸŒŸ


We are looking for a skilled and motivated L2 Application Support Engineer to join our team in Singapore. The ideal candidate will possess strong problem-solving abilities and a solid understanding of application support processes, ensuring seamless operations and high user satisfaction.



๐Ÿ“ Location: Singapore, Singapore

โฐ Work Mode: Work From Office

๐Ÿ’ผ Role:ย Helpdesk L2 Application Support Engineer


Responsibilities
Incident & Application Support
โ— Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
โ— Investigate application errors, system alerts, performance degradation, and integration issues.
โ— Restore services within agreed SLA/OLA timelines and ensure proper incident closure.

Troub...

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