Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space.
Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders.
Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs.
Participate and collaborate with the Development team in requirements gathering, clarifications, and analyze impact on issues or users’ requirements.
Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved.
Participate in annual DR/BCM activities or infrastructure-related upgrades.
Utilize software updates, drivers, knowledge bases, and ...