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L1 Service Desk Dispatch Coordinator PH

Company

Excis Compliance ltd

Location

Ortigas Center, Metro Manila

Type

Full-time

We’re Hiring: Dispatch Coordinator – Philippines

About Excis:

Excis is a global IT support leader driven by innovation and collaboration. We’re seeking a dedicated Dispatch Coordinator to manage high-volume helpdesk requests, ensure SLA compliance, and drive efficient ticket resolution for our Philippines operations. Join a supportive, family-like environment where your contributions are valued and your work is rewarding!

Our Reach:

  • Clients in 190+ countries

  • 6,000+ Engineers

  • 200+ Enterprise Clients



Requirements

Key Responsibilities:

  • Quickly respond to, open, and own helpdesk tickets/requests; monitor and update daily, ensuring effective resolution.

  • Manage request delivery on a first-in, first-out basis acco...

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