NOTE: This role may require you to work in split week off and rotational shifts***
Position Overview
We are seeking an experienced L1 Product Support Associate to join our team.
The ideal candidate should have 2 to 3 years of experience in client-facing roles and a strong understanding of working with ticketing system.
The L1 Production Support Team Member will play a crucial role in ensuring the stability and availability of our systems while providing exceptional customer service to our clients.
Responsibilities
Provide first-level technical support and troubleshooting for incidents reported by clients or identified through monitoring tools.
Respond promptly to client inquiries and ensure proper resolution of reported issues within defined SLAs.
Collaborate closely with L2 and L3 support teams to escalate complex issues that require further investigation or expertise.