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Philippines

Full-time

We are seeking an L1 IT Technician to provide first-level technical support to end users. The role involves troubleshooting basic hardware, software, and network issues, logging and tracking tickets, and ensuring timely resolution or escalation as per SLA. This is an entry-level role suitable for candidates starting their IT support career.

Key Responsibilities:

• Provide first-level IT support to users via phone, email, chat, or ticketing system
• Troubleshoot basic issues related to Windows OS, applications, printers, and network connectivity
• Install, configure, and support desktops, laptops, and peripherals
• Create, update, and manage tickets in the ITSM tool (ServiceNow, Freshservice, Jira, etc.)
• Follow SOPs and SLAs for incident, request, and problem management
• Escala...