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KYC Delivery & Client Engagement Manager

Company

eClerx

Location

Madrid, Community of Madrid

Type

Full time

KYC Delivery & Client Engagement Manager 


Location: Madrid, Spain (Hybrid)


Type: Full-time


Department: Technology


Job Summary


A senior client-facing role requiring strong KYC domain expertise and technology background. The individual will act as the onsite representative for the technology team, working closely with business and IT stakeholders, driving BAU coordination, managing escalations, and identifying new opportunities.


Responsibilities

  • Act as the primary onsite liaison between client stakeholders and offshore technology teams
  • Manage BAU activities, ensuring smooth execution and timely delivery
  • Engage with senior stakeholders for updates, discussions, and alignment
  • Handle escalations proactively and ensure timely resolution
  • Maintain strong client relationships and act as the face of the IT team
  • Identify opportunities for enhancement and pitch solution...

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