Overview

You will work mainly on the ADOC application, responsible for processing and archiving digital documents received through multiple channels (mail, email, upload). Every year, more than 6 million digital pages are processed through the platform.

This role combines application support, workflow development, production monitoring, and continuous improvement in a highly operational environment.

Responsibilities

• Daily monitoring and operational maintenance of publishing, GED, and workflow applications
• Validation of ADOC functionality during software and infrastructure upgrades
• Analysis and resolution of production incidents
• User support and assistance requests management
• Coordination with OPS / ITG teams regarding incidents and change requests
• Corrective and evolutionary maintenance of ADOC workflows and INSIGHT reporting
• Design and development of workflow enhancements
...