Transform customer support processes as a Knowledge and Data Specialist. Focus on leveraging analytical insights and efficient workflows to deliver exceptional service experiences.
This role requires a minimum of 3 years in customer support or user operations, with hands-on experience in tools like Intercom and Zendesk. You will actively monitor KPIs, address platform bugs, and streamline automation flows to ensure effective service delivery. Your collaboration with diverse teams will be essential for resolving escalations and enhancing overall customer satisfaction.
Key Responsibilities:
• Deliver efficient support to individual and enterprise clients
• Monitor support metrics and align outcomes with goals
• Analyze support data for continuous improvement
• Collaborate across teams to enhance user experiences
• Optimize overall support infrastructure and tools
Requirements:
• 3+ years in customer support/user operations
• Proficient in support and automat...