About Position:
We are seeking a detail-oriented Knowledge Management Specialist with strong experience in business operations, technical documentation, and AI-driven knowledge systems. This role focuses on designing, building, and maintaining a centralized documentation repository that powers an AI-enabled knowledge base for Customer Support and Success teams. The ideal candidate will have experience in instructional design, AI search optimization, and training dataset creation, with the ability to transform complex institutional knowledge into structured, searchable, and actionable content. You will play a critical role in improving knowledge accessibility, enhancing AI response accuracy, and enabling data-driven decision-making.