Technology Services | Service Improvement Team | Auckland Council

About The Role

Knowledge is a powerful tool that helps our customers to find answers and solve problems on their own. As Knowledge Advisor, you will do more than just maintain our ServiceNow Knowledge Management practice. You will work closely with Subject Matter Experts (SMEs) to create knowledge articles, guides and procedures that make a real difference to how Technology Services operates. This role is ideal for someone who enjoys both the structure, governance, and continuous improvement of a healthy knowledge base, and turning complex technical information into clear, readable and usable content.

What You’ll Be Doing

• Own and champion the Knowledge Management practice across Technology Services.
• Develop, implement and continuously improve our knowledge framework and Knowledge Centred Service (KCS) methodology.
• Administer and optimise our ServiceNow K...