الوصف الوظيفي

Job Purpose

Execute vehicle licensing, customer experience, and project support activities by managing registrations, complaints, market research, SLAs, and benefits realization to achieve departmental priorities. Translate customer insights, marketing plans, and project outcomes into improved services that meet legislative and customer needs.

Roles and Responsibilities

Strategy

• Contribute to studies, research, and benchmarking on vehicle licensing services and activities to support development and maintain the Authority’s distinguished and leading position.

• Develop forward plans and roadmaps for projects service development and initiatives in line with departmental priorities and approved objectives.

• Establish and develop new products and services that meet identified customer needs and comply with legislative and regulatory requirements.

Operations

• Perform research...