Join KFC Canada as an IT Support Analyst offering Level 1 assistance to restaurant teams via a flexible hybrid model. Deliver outstanding customer service through technology incident resolution.
KFC Canada needs an IT Support Analyst to provide Level 1 support to team members experiencing technology incidents. Your role will encompass troubleshooting inquiries, assisting with service requests, and ensuring that operations run smoothly. With a focus on collaboration and training, you'll play a key role in improving process maturity and customer satisfaction.
Key Responsibilities:
• Offer courteous support via telephone, email, and online
• Provide users with necessary process-related training
• Adhere to departmental guidelines while improving procedures
• Collaborate with the team to solve complex issues
• Engage in regular training sessions within the team
Requirements:
• Technical College degree or equivalent qualifications
• 1-2 years in IT support serv...