Requirements

• Ensuring data completeness and accuracy and data provision based on queries
• Working closely with IT and business on development/change requests
• Conducting preliminary and independent analysis on IT issues
• Addressing /perform corrective actions to solve potential issues
• Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
• Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
• Ensuring EDI completeness; EDI timelines monitoring and corrective action definition if needed by customer contract or SCO organization
• Providing education and training to local end users in both IT and process aspects
• Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
• Collecting and summarizing business requirem...