JOB SUMMARY

Able to manage a small team within Program Management, ensures project and business management is executed appropriately within the team. With personal responsibility for a portfolio, the role holder is the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others.

JOB RESPONSIBILITIES

Client Management

• Responsible for relationship and account management for assigned clients/portfolios
• Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels
• Manages client expectations efficiently. Maintains strong working relationships with all client representatives. Able to mend and/or develop client relationships
• Supports PM-VOC process and works to identify and address ...