Role Purpose The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.
Key Accountabilities - Monitoring network performance and addressing any anomalies or issues promptly
- Responding to technical inquiries and providing solutions to network-related problems
Job Responsibilities & Duties - Operates and monitors all systems, applications, network and telecommunication line usage
- Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow‑up to ensure resolution of problems escalated to relevant parties
- Perform and execute user service requests in accordance with QMS standard.
- Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system ch...