At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.Job DescriptionYour RoleAs a Tier 2 Support Engineer, you will be a critical escalation point for resolving complex technical issues, driving root cause analysis, and ensuring seamless system integrations for retail store users across the business. You will work closely with Engineering and Product teams to deliver long-term, meaningful solutions in a fast-paced and dynamic environment.In this role you will play a key role in:Handling escalated cases from Tier 1 support, diagnosing and reso...