The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hats products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures applies basic troubleshooting customer interaction skills and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance ...