Purpose of Role

To provide technical assistance to end-users by resolving basic hardware and software issues, contributing to the overall efficiency of the IT support services. To maintain and administer IT systems, ensuring end-users have access to Information Systems on a day-to-day basis.

Role Context

Process and Technology

• Maintain various back-office IT systems and servers, enabling high availability and security of the Tharisa Minerals (TM) business applications.


• Contribute to the improvement of support processes and procedures to enable prompt Service Desk support delivery.

Reporting

• Create and submit daily and weekly productivity reports to provide superior with a view of customer service response times.


• Retrieve server data to create reports, submitting to superior as required.

Resource Management

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