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Junior Support Engineer

Company

Helius

Location

singapore, sg, singapore, sg

Type

Full-time

Responsibilities:

  • Provide telephonic support to end users for issues related to network, internet, and software.
  • Resolve problems by clarifying queries, researching solutions, and implementing them; escalating unresolved issues when necessary.
  • Act as a liaison between internal operations and customers to address daily requirements and issues.
  • Identify, investigate, and resolve technical problems in accordance with established guidelines and documentation.
  • Monitor and track raised issues to ensure timely resolution.
  • Recognize patterns of failures and symptoms indicating underlying issues.
  • Collaborate with network and system engineers in resolving problems.
  • Work as a team to meet key performance indicators (KPIs) and service level agreements (SLAs).
  • Participate in rotational shifts to provide round-the-clock customer support.
  • Troubleshoot and facilitate the resolution of technical system an...

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