📌 Job Title: Junior Service Desk Analyst

📝 Contract Type: Permanent, Full Time

💰 Salary: Up to £25,000

🏢 Office Location/Working Policy: Onsite

🕔 Working Hours: Shift pattern between 8am and 8pm

🕵🏻 What to wear: Smart casual

The Role:

As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving.

Role Responsibilities:

• Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels
• Provide first-level diagnosis and resolution ...