We are seeking a Junior Service Advisor to join our automotive service team.
Duties & Responsibilities
Proven work experience as a Service Advisor or similar role.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal and communication expertise.
Strong organizational, decision-making and problem-solving skills.
Relevant training and/or certifications as a Service Advisor. Knowledge of vehicles.
Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
Manage and oversee the dealership’s workflow and schedule.