The S100 Junior Support Officer plays a vital role in supporting the administration and delivery of the S100 program. This includes processing applications, providing customer service, maintaining accurate records, and contributing to continuous improvement initiatives. The role supports community pharmacies in improving access to services, particularly for First Nations people and rural & remote communities.

KEY RESPONSIBILITIES

• Process program applications for payment in accordance with current program rules.
• Provide customer service via helpline and support inbox, including:
• Claiming and payment information.
• Guidance on program guidelines, eligibility, registration, and application.
• Escalation point for complex enquiries.
• Document all activities in CRM and relevant systems.
• Develop and maintain compliant reports, data extracts, audits, and cleansing activities.
• Review and update proce...