Responsibilities

• Support customers using Cloud Platform products, including Google Compute Engine and related services
• Provide technical assistance as part of a 24x5 global support organization
• Collaborate with Engineers and Product Managers to enhance the product
• Manage change requests and incident tickets for Incident Management, Problem Management, and Change Management
• Follow notification and escalation protocols
• Maintain standards for communication with the business regarding operational issues

Requirements

• At least 1 year of experience as a Networking Engineer or in a combined role with Sysadmin
• Proficiency in Linux/UNIX, Windows Server
• Knowledge of web and mail protocols such as HTTP, TLS, SMTP
• Experience with network protocols and technologies, including TCP, UDP, and HTTP/HTTPS
• Background in routing protocols and network technologies like OSPF, BGP, ...