Role Overview:

Great opportunity for a junior IT professional looking to grow their career in a dynamic support environment. You’ll provide first-line technical support and gain exposure across infrastructure, networking, and VoIP systems.

Minimum requirements:

• 0–2 years’ experience in IT Support / Helpdesk
• Basic knowledge of Windows, Linux, networking fundamentals
• Strong communication and problem-solving skills
• Ability to handle multiple support requests

Key Responsibilities:

• Provide first-line IT support (remote & on-site)
• Troubleshoot hardware, software, and connectivity issues
• Set up and maintain desktops, laptops, and peripherals
• Support VoIP systems and network connectivity
• Manage user accounts, password resets, and access requests
• Log and track incidents via helpdesk systems
• Escalate complex issues where required
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