A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include:
Responsibilities - Technical Support
- Triusand Resolve technical issues related to hardware, software, and network systems.
- Provide remote and on‑site support to end‑users, addressing their technical concerns and resolving issues efficiently.
- System Maintenance
- Perform routine maintenance tasks such as software updates, patches, and system checks.
- Assist in the deployment and configuration of new hardware and software.
- Problem‑Solving
- Identify and diagnose technical problems, providing timely and effective solutions.
- Collaborate with senior IT staff to resolve complex technical issues.
- Documentation