The IT Support Specialist is responsible for providing technical assistance, troubleshooting and resolving hardware, software and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures and maintains IT equipment, monitors system performance and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.

Duties & Responsibilities

Technical Support & Troubleshooting

• Provide first-level technical support for hardware, software, network and system issues.
• Diagnose and resolve technical problems via phone, email, remote tools or in person.
• Log, track and manage support tickets ensuring timely resolution.
• Escalate complex issues to higher-level IT staff when necessary.

Hardware & Software Management