Customer Relationship/expectations

• Demonstrates good understanding of business requirements and be able to deliver on those requirement accurately and of good quality.


• Maintain a positive and professional relationship when working with external clients


• Demonstrate good and regular communication with both our internal and external customers


• Ensure timeframe estimates are accurate and communicated with business and delivered upon


• Ensure deadlines set by business are met

Development Requirements

• Develop/Maintain processes to be used internally by business


• Develop/Maintain integration solutions with external client systems


• Develop/Maintain reports to monitor collections actions and portfolio performance


• Good and accurate communication with business throughout the development and testing cycle


• Take accountability for you area/work by en...