**Job Family** **:**

Business Systems Analysis

**Travel Required** **:**

Up to 10%

**Clearance Required** **:**

Ability to Obtain Public Trust

**What You Will Do:**

+ Provide Tier I / Tier II application support for enterprise systems, including .NET applications, Appian platforms, and microservices-based solutions.
+ Respond to and resolve user-reported issues, service tickets, and application errors in a timely manner.
+ Assist in troubleshooting application defects, integration issues, and performance problems.
+ Monitor application logs, alerts, and dashboards to support system availability and stability.
+ Support incident, problem, and change management activities in a structured operational environment.
+ Escalate complex issues to senior team members and support resolution efforts.
+ Assist with application deployments, testing, and validation activities.
+ Prepare and maintain technical and ...