About the Company ✨

L’Oréal is the ultimate Beauty Pure Player – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.

Your Responsibilities

• Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
• Request Management: Handle consumer requests related to information and complaints.
• Service Excellence: Provide precise and timely beauty and product advice.
• E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
• Product Care Advice: Offer recommendations on products, alternatives, or specifics.
• Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
• Health Report Registration: Document health-r...