JOB DETAILS

Experience in automobile industry with below:-
1. CRM Activities:

· Ensure highest level of customer satisfaction by planning and executing SSI improvement

· Retention of customers by planning various CRM activities

· Implement customer sales complaint management system and ensure lowest complaint resolution time

· Establishes and implements the right CRM tools to help build/enhance brand loyalty.

· Assists in the development of customer care business processes and analyses customer care enhancements

· Comprehensive system of keeping in touch with existing customer


2. Complaint Handling:

· Resolves customer complaints expeditiously and ensures better long-term customer satisfaction.

· Obtains and records basic demographic information about each customer, using dealership sales control system.

· Maintaining contact record for customer analysis