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ITSM Product Owner - Barclaycard Payments

Company

Barclays

Location

London, England

Type

Full-time

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.


Join us as a ITSM Product Owner within Barclaycard Payments- Own the ITSM platform as a product, ensuring it provides a single, integrated system of record and enables automated, scalable service operations aligned to the Tech Ops operating model. 


You will be translating operating model into workflows, automation, and tooling that are embedded into engineering ways of working- demonstrating ability to adapt in this greenfield organisation.


To be successful as a ITSM Product Owner, you should have experience with;



  • End-to-end ITSM (IT Service Management) product ownership (Incident, Problem, Change, Request, CMDB, Software & Hardware Asset Management, Knowledge) with clear service outcomes

  • Experience owning an ITSM platform (e.g. JiraSM, ServiceNow, BMC Helix) roadmap and backlog

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