CXCENTRODECONTACT is seeking an ITSM Process Analyst who thrives in complex operational environments. The role focuses on orchestrating ITSM workflows that ensure service stability and reduce operational risk. You will support the end-to-end incident lifecycle and lead major incident bridges while maintaining crucial ITSM documentation.

Ideal candidates should have a Bachelor's degree in IT and at least three years of relevant experience in IT Service Management practices. Join us to have a real impact in a collaborative, remote-friendly culture.