ITSM Platform Administrator

Company

Lincoln Electric

Location

Chennai, Tamil Nadu

Type

Full-time

 ITSM Platform Administrator 
Location: Chennai 
Req ID: 29344 
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Job Responsibilities

PURPOSE:

The ITSM Platform Administrator is responsible for supporting and configuring the ITSM platform. The role involves managing all ITSM modules including incident, request, problem, change, and knowledge management as well as building and supporting a self-service catalog while leveraging the platform's automation capabilities to streamline workflows and improve service delivery. The ITSM Platform Administrator will work with other teams at Lincoln Electric to define requirements for ITSM processes and implement and support the design according to best practices.
The primary responsibility is to design, configure, and maintain the ITSM platform according to business needs

Plan and implement system upgrades ensuring compatibility of existing configuration and customizations

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