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ITSM Manager - Onsite

Company

The Dignify Solutions, LLC

Location

New York City, New York, United States

Type

Full-time


  • Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.

  • Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.

  • Strong understanding of ITIL principles and service management best practices.

  • Experience leading teams and/or vendors delivering ITSM and ServiceNow services.

  • Strong stakeholder management, communication, and leadership skills.

  • ITIL v4 certification.

  • ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).

  • Experience deploying or scaling ServiceNow in a global or multinational organization.

  • Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.


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